This Privacy Policy explains how Lachance Fitness(“we,” “us,” or “our”) collects, uses, and safeguards your information when you use our coaching application and visit our website. We keep a deliberately small roster of clients, and we treat your information with the same care.
Our Privacy Commitments
In plain terms, here is how we approach your data:
- We do not sell your personal information. Ever. We do not share it with advertisers or data brokers, and we do not use your health or training data to target ads.
- We only collect what you approve. Sensitive information (especially health and fitness data and photos) is collected only with your explicit permission, and only to deliver your coaching. You can decline or withdraw that permission at any time.
- Analytics are anonymous. To understand how the app is used and keep it reliable, we look at aggregate, de-identified usage patterns that are not tied to your identity. We do not build advertising profiles about you.
- Passwordless by design. We sign you in with a one-time code sent to your email instead of a password. There is no password to be guessed, reused, leaked, or stolen in a breach. This is a deliberate choice to reduce the most common cause of account compromise.
- Encrypted and access-controlled. Your data is protected in transit and access is limited to you and your coach.
Information We Collect
Information you provide
- Account details. Your email address, which we use for passwordless sign-in, and your name.
- Training and health information. Workouts, exercises, sets and reps, body measurements, progress photos you choose to upload, nutrition entries, and notes you or your coach record.
- Communications. Messages you exchange with your coach and any support requests you send us.
- Billing information. Where payments apply, these are processed by our payment provider. We receive confirmation of payment and limited billing details, but we do not store full card numbers.
Information collected automatically
- Anonymous usage and device data. Basic, de-identified technical information such as device type, app version, and which features are used, in aggregate. We use this to keep the service reliable and to improve it. It is not tied to your identity and is never used for advertising.
Health & Fitness Data
Coaching depends on health and fitness information, and we treat it as the most sensitive data we hold.
- What it includes. Workouts and exercise logs, body measurements, nutrition entries, and (only if you connect them) metrics from Apple Health or Google Fit such as steps, active energy, heart rate, and sleep.
- Only with your permission. We access Apple Health / Google Fit data only after you explicitly grant permission on your device, and only the specific metrics you allow. You can revoke this at any time in your device settings, and we stop reading new data immediately.
- How it is used. Strictly to deliver your coaching, so your coach can program safely and track your progress. We do not use health or fitness data for advertising, and we never sell it.
- Who can see it. You and your coach. You control whether health metrics are shared with your coach through an in-app setting.
Progress Photos
If you choose to upload progress photos, they are stored privately and visible only to you and your coach. Photos are optional, never required, and you can delete them at any time.
Push Notifications
With your permission, we send push notifications for things like upcoming sessions, messages from your coach, and program updates. We use a device token provided by Apple or Google to deliver these; it is not used to track you across other apps. You can turn notifications off at any time in your device settings.
How We Use Your Information
- To deliver coaching: building, adjusting, and tracking your program.
- To authenticate you through one-time email codes and keep your account secure.
- To communicate with you about your training, appointments, and account.
- To process payments and maintain billing records where applicable.
- To operate, maintain, and improve the application.
- To comply with legal obligations and enforce our terms.
How We Share Information
We do not sell your personal information. We share it only in these limited circumstances:
- With your coach. Your training, progress, and messages are visible to your coach, which is the core purpose of the service.
- With service providers. Vendors who help us run the service, such as our hosting, email delivery, and payment providers, acting on our instructions.
- For legal reasons. Where required by law, or to protect the rights, safety, and property of our clients and our business.
Data Retention
We keep your information for as long as your account is active and as needed to provide the service. When you close your account, we delete or anonymize your personal information within a reasonable period, except where we are required to retain it for legal, accounting, or security purposes.
Security
We use industry-standard measures to protect your information, including encrypted connections and access controls that limit who can see your data. Most account compromises start with a stolen or reused password, so we removed passwords entirely: you sign in with a one-time code sent to your email, which means there is no password to leak in a breach. No system is perfectly secure, but we design to reduce the most common risks and work to keep your information safe.
Your Rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below and we will respond within a reasonable time.
Accessing and Deleting Your Account
You are always in control of your account and can ask us to delete it and your personal information at any time.
- How to delete. Email us at privacy@lachancefitness.comfrom the address on your account, or ask your coach, and we will delete your account. Where in-app deletion is available, you can also start the request from the app’s settings.
- What we delete. Your account profile, training and nutrition logs, body measurements, progress photos, messages, and any Apple Health or Google Fit data we stored. We also stop reading any connected health data.
- Timing. We process deletion requests within 30 days and confirm when it is complete.
- What we may keep. We may retain a limited amount of information where the law requires it, such as billing and transaction records for accounting and tax purposes, and we keep it only for as long as required. Anonymized data that can no longer identify you may be retained.
Children’s Privacy
Our service is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will remove it.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you in the app.
Contact
Questions about this policy or your information can be sent to privacy@lachancefitness.com.